My laptop can't do updates anymore?

I really do not know about computers, but my laptop can't do any updates since…

Can someone help here? This is an HP laptop, just one year old.

Pictures are included. The blue he had indicated to me about 2 weeks ago, because I could not start it up… Then it came. Somehow (I do not remember how) I could then cancel and start it. I believe by cold start.

Remote diagnostics are difficult.

If something like that would happen to me:

A: Guarantee

B (if A does not work): Dismantle and secure the hard disk, then replace it with a fresh Win10 disk.

C: a nice colleague who knows his way around.

B leaves you well.

In the picture below, click on the turquoise marked, there would have to come a few options. Either "Repair Windows" and if that does not work "Establish last known good configuration", or so in the context, but can also be called "System Restore" and choose a backup there.

You now click on Advanced Repairs… And look for the latest recovery point.

This is a time that e.g. When you install Large Updates or Install Larger Software. You can also set it yourself.

This date was and still works. Which is why you reset the calculator to the point. So the error is cleared away.

Since cached files are not stored in the Windows system, they are retained.

Haha yes B separates from me well ^^: D