Help me with a cookie problem at Disney +?

I want to look at my Disney + laptop, that works as long as I don't accept the cookies. As soon as I do this, however, I only have a black picture, I've already tried it in another browser, but it's the same. I could look if I don't accept, but then I always have the text from the cookies in the picture, does someone know how to hide the text without accepting it or how I can accept it so that I can see?

Try to delete all cookies and the cache

I have but still not.