I can't turn my skins on overwatch anymore?

I wanted to take a closer look at the hanzo skin and shoot it, but unfortunately it did not work anymore. Nothing moved. Could you help me, please?

Even if a little late,

The problem is definitely the game, not your laptop (except would extremely litter, but you probably would have noticed). In any case, I myself had this error once before, then I just restarted the game and the topic was eaten.

Thank you for taking the time to answer, but I have already solved the problem…