Start laptop?

Grandma gave my daughter a new laptop as a present.
After starting it has been saying for 4 hours: "One moment please…".

Nothing else has happened yet.

Is that normal?

It depends on the laptop - which processor, how much RAM does it have? And does he have an SSD / HDD?

I would restart it and try again because 4 hours is long for something like that.

No, it is not, two options either back the thing or stall it.

At your own risk, of course I would flatten it and put new Windows on it 🤣