Crunchyroll?

This always happens when I try to SIGN IN on my cell phone.

The account details are correct and the support does not help.

I have already signed up for a subscription on my laptop. The subscription says:

"stream on one device"

Is it possible that I can't log into my cell phone because of this?

Ever thought of changing the password?

No, but I can log out and log back in on my laptop

I would click on forgot password or change the password.