Laptop comes into desktop, but hangs up and icons can't be seen?

Le
7
Laptop comes into desktop, but hangs up and icons can t be seen

Hi Guys,

Today I wanted to boot my laptop and was greeted with this. I can neither get into the start menu nor into any other program. I have already restarted the PC and performed a hard reset several times, but without success. I can't right-click either. What could be the reason and how could I fix it?

cl

Is there any video cable connected?

Le

No

Su

Can you open the task manager with Ctrl + Shift + ESC?

Then please click on "More details" and then look for the "Explorer" process in the "Processes" tab and close it. Then start a new task with the command "explorer.exe" via "File" → "Execute new task" and see what happens.

If you need further help, get in touch.

Le

Exiting explorer.exe does not work, the task manager simply freezes.

Su

Can you call up the start menu using the Windows key?

Le

Unfortunately not, I've already tried.

Su

Shut down the computer while holding down the Shift key

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