Is it the game or the laptop?

To
1

I bought sims4 at the time, they worked well the first few times, but then when I haven't played for a long time, when logging in to Origin, the password or email is wrong (I don't know exactly) but I know completely Exactly that it was the correct password. I bought sims4 twice and it happened with both.

Does anyone know why that is?

Na

That doesn't matter to the game, but to Origin or your user data. Contact customer service.