I bought sims4 at the time, they worked well the first few times, but then when I haven't played for a long time, when logging in to Origin, the password or email is wrong (I don't know exactly) but I know completely Exactly that it was the correct password. I bought sims4 twice and it happened with both.
Does anyone know why that is?
That doesn't matter to the game, but to Origin or your user data. Contact customer service.