Laptop does not grant access what to do?

Sh
6

I have a problem logging in or there's no way to enter my password. Supposedly an app prevents the shutdown / logging in… I've felt all the key combinations. A restart has already been carried out.
How can I solve the problem?

Thanks to all helpers!

Update: I just took out the battery and then everything was as before sometimes you can't see the forest for the trees.

De

Call technical support?

Maybe he can help.

Qu

How did you restart if it doesn't shut down at all?

Press the reset button on the housing or hold the ON / OFF button for a few seconds. Then restart.

No guarantee

Am

Check out YouTube for tutorials on how to open Windows without a password. It's your PC so it's not illegal.

bi

With the reset button?

Qu

Yes?

bi

How did you restart if it doesn't shut down at all?

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