We recently bought a new Windows (10) laptop. Everything was running smoothly, but he had extreme difficulty loading content from an external hard drive (1TB). It went so far that he "hung up". As part of the reboot, he suddenly "fixed" "drive E" to which the hard drive hangs. Result: The laptop can't open the hard disk anymore. The error message "The specified path can't be accessed" appears. In addition, the disk is called EMPTY! Symbolizes. If you connect them to other devices, you will not find them anymore. Although she previously worked on these devices without any problems.
What has happened there?
Is the error with the hard disk, or the laptop?
Is the data all gone?
If so, how do you get it back?
No idea - from where…
Rather on the hard drive
presumably
From the last data backup, repair attempts with a software or a data recovery service
The external hard drive is obviously broken. This can be due to the interface, ie to the connection to the computer, or to the disk itself. You can remove the board from the external housing and install it in another housing or directly in the computer. If it was just the interface, the data is still there and immediately accessible again. If the disk itself is defective, it may be accessed by a data recovery service. This can cost a few hundred euro, so it is only worthwhile if you have no current backup of the data (big mistake!) And the data are very important.
What exactly happened is hard to say. Hard disks are wearing parts. Everyone will give up their spirit sooner or later. This can be mechanical problems (dust on the disc) or electronic (controller defective), or the connection to the computer can be affected. A detailed analysis of the defect is complex and expensive. The best solution is trivial: In principle, valuable data is always undone on multiple backups under all circumstances.
What is it for an external hard drive? (Manufacturer, model)
Install crystaldiskinfo, connect it and upload the screenshot of the result here - then we'll see