A year ago I bought my Asus laptop at saturn and it broke down the guy who tried to fix it said the hard drive is broken. Now I got the message that I have to pay despite the repair warranty because it is supposedly a software error (77.50 Euro). The woman said I could have the laptop broken send back for 20 € I then have it sent back. Couple of minutes later, I then got the message that the return shipping cost 60 euro and I can't change it.
Is it right that I have to pay it although there's still warranty on it and I get it for 60 euro back.
I did not pay attention to the spelling because I had to do it very fast
What is wrong now: The hard disk or the software?
Somehow that sounds like verars.e to me.
And why should the return cost 60 euro?
Neneneene. That said 20 euro… And the current 60th He tells you only 60 so it makes no difference if you send it back or repair.
because the difference is only 17,50 euro. In contrast to 57.50 euro…
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n software errors can never crash a computer so that it does not matter anymore…
except… You have defragmented or partitioned the disk incorrectly or incorrectly about a less good program. Or you played around in the windows folder. Or have you downloaded things somewhere and caught you something. And what you have captured yourself. (trojan, virus, etc.) then led to your system saying goodbye and that's why it did not matter anymore…
or you have some drivers for the disk installed (which you picked out to update the old driver) that destroyed the disk.
driver updates are offered by the program "iobit driver".
I would speak to Saturn customer service instead of you. Because they have certainly sent this to a third party, who should then check and repair. That's just Kundenverarsche and does not work.
Did you give a name for repair? No, so you do not pay 77.50 euro
was there really a software error, then the question would be what software, after all, you have the yes (presumably) mitgekauft.
if the error was caused by you and you did not want a repair, then it may be that you have to pay a flat rate for error analysis and shipping costs.
They sent it to Asus when I complained to the Saturn customer service, they called me and said that it was free to send it back broken, so I did. At that time I tried to download the new Windows 10 build 1903 and the message came that it would not work. I have now ordered a bootable Windows 8.1 USB for the laptop so I can download it as normal
Windows 10 was on it when I tried to download build 1903 is an error message that Windows 10 is not on the hard disk is downloading
Jut, sounds good. I wish you success. Let me know if it does not work. You can also buy NEN win10-key for less than 10 euro and win10 and reinstall. If you have linked your win10 account to microsoft, you could also download it via win10 and drag it onto a stick. #I believe
Thank you!
If it does not work with Win 8.1 I will try it again with win10 since win 7 would not make much sense because the support will be finished next year
When the guy at the checkout tried to download win 10 the message came that it would not work and the hard drive was broken when I was called by Saturn they said that Asus says it was a software bug
Right and a lot of success. Look at the laptop in any case and do nothing on the laptop before you are not sure that it is just as broken as before.
