Laptop got stuck, what should I do?

Pl
5

I have the following problem:

I was playing sims4 on my laptop and suddenly nothing more happened, so neither the mouse moves nor anything else I've tried everything I can I can't even shut down the laptop the picture remains does someone have any helpful tips thank you in advance

br

POWERTASE longer 5 sec. To press

Sa

Open the battery compartment and briefly remove the battery.

go

What kind of pc do you have?

Do you know the emergency function?

You activate this by holding the power button down for about 5-10 seconds.

Sometimes longer.

Pl

Thank you, it worked, it's on again. Should I not start the game again or do you think it was a one-off event?

go

Unfortunately I can't help you with that, but it doesn't have to be unique either. Do you have to see if you want to try again. You now know how to turn it off.