I have the following problem and although I got about 3 1/2 weeks a laptop (without guarantee) given by my parents. Unfortunately, the Schanier's protection has been broken off and the panel of the screen has come loose at one corner (without it having hit anywhere, or something similar). Now, the following question arises for me: Can I ask the seller by e-mail to send me a flawless product? Or is it even possible to get a damage-free laptop?
I thank you in advance for all the helpful answers.
You write that the laptop was given to you? Then only the buyer can complain about the device. You then have to allow the supplier two attempts to "fix it", which is certainly possible if it is only a mechanical problem.
Seller? You write You got the laptop as a gift?
Warranty is for defects which were already present at takeover and only applies between the two parties buyer / seller.
So what now?
Should the one who gave you the part now also take over the repair?
Or is the device still a manufacturer's warranty from the original purchase?
No! Of course you should not pay me the repair. As far as I understand, the seller has to pay for the repair, as he has sold a defective product.
The laptop has no guarantee. There's only the statutory warranty.
My parents gave me the laptop. That's why I / my parents can also write an e-mail to the seller. Thus, we have the relationship buyer / seller.
It will probably be easy for the seller to demonstrate that the shortage did not exist on acquisition. If in this model, the error does not occur increasingly on different devices you will have little success, goodwill now not considered, so try out.
How old is the laptop and what brand? Because manufacturers usually give a voluntary guarantee, maybe there are higher chances.
The laptop is 3 1/2 weeks old and from Acer.
Acer gives a guarantee.
Try you or your parents first to make this claim as a defect against the seller.
Since it should be difficult to prove that the device was already sold defective, or was it still in its original packaging.
