It is almost impossible for me, my girlfriend, my friends and my parents to watch something on the ZDF media library. No matter which laptop we connect or whether we use the smart TV app of the ZDF media library or a fire TV stick, the video stops in the middle or even after a few minutes. With the app for my Samsung smart TV, the picture freezes and then starts again. If you fast forward then it sticks again. It gets stuck on the laptop and there's always a charging animation. I always have a download rate of 50 to 200 mbt / s. All devices have full Wi-Fi reception. I couldn't find support from ZDF anywhere. This really upsets me, as I pay broadcasting fees like everyone else and everything else (Netflix, YouTube, Amazon Prime Video, ARD media library) runs without any problems. And again, it can't be because of the Internet and not because all 4-5 devices are defective or have errors. Does anyone know what I could do there?
Here are the contact data from the ZDF service who are responsible for it https://zdf-service.de/kontakt/ but funny that you have problems I have no problems on my PC, Telekom receiver and cell phone etc etc. But you can inquire
As I said, I'm not the only one who keeps hearing it from my surroundings. My smartphone is the only device where it hasn't happened yet. But hardly look there either. Meanwhile I suspect that at some points in time it runs better and that some videos tend to have problems.
Yes, it can sometimes be the case with software updates are also errors on some cell phones and some not, but you can ask.
