Our Terra notebook has a software / hardware error, possibly on the drive.
A scan from the command prompt returned the following result:
Microsoft Windows [Version 10.0.18362.388]
(c) 2019 Microsoft Corporation. All rights reserved.
C: \ WINDOWS \ system32> sfc / scannow
System search is started. This process can take some time.
Check phase of the system search is started.
Verification 100% completed.
Windows Resource Protection found corrupted files, some of which could not be repaired.
For online repairs, see details in the CBS log file
windir \ Logs \ CBS \ CBS.log. Example C: \ Windows \ Logs \ CBS \ CBS.log. For offline repairs
For details, see the log file specified by the / OFFLOGFILE tag.
C: \ WINDOWS \ system32> ^ S
Does it mean anything to you'?
Would backup the data and reinstall the Windows.
Windows Resource Protection found corrupted files, some of which could not be repaired.
Since probably the drive is defective.
You can even run a diagnostic tool of the drive manufacturer - you can find on the support pages of the manufacturer.
If the diagnostic does not find any drive errors, then the operating system should be reinstalled.
How does that work with the license? Is that saved? Because we bought the notebook with software and therefore no code…
Yes, the key is retained and automatically becomes active when you go online.
Just click on the W10 installation that you have no key and is good.
