My old computer on which I played Sims 4 kept crashing when I started it, which is why my parents gave me a new one. On the new PC I logged in again with my old Origin account and all the packs I bought are still there, only my game status is gone. I couldn't save it on a stick or something like that because the computer kept crashing, so all I have now is my Origin account and the installed game, which I would have to start all over again. Does anyone know how I can get my save data back? To be honest, it would be a shame to have set something up for almost 2000 hours just so that it is gone now.
https://touchtipps.de/die-sims-4-spielstand-sichern-uebertragen-und-wiederherstellen/ you will find detailed instructions on how to restore your old game status.
However, it is imperative that you can access these files on your old PC and transfer them to your new computer, for example using a USB stick.
So if you can't get the files, I don't see how you can restore the game.
