Help me with this (netflix)?

I wanted to download a series, but he says what can be seen on the picture. It is not true, I'm still registered on my cell phone, but I have downloaded a maximum of 3. I restarted my laptop, have no downloads on account, I'm the only one with access. And of course uninstalled and installed the app. That didn't help either.

Maybe someone of you still knows a trick

Well he won't lie. Log in from the computer as you can see how many devices are actually connected

Only 1, this is my cell phone

For sure? How many downloads do you have on your phone?

2 downloads