I can't log in through the app even though I'm using the correct password. I give but on instagram.de on my laptop and enter my data, I can normal pure as always.
Can you help me?
P.S. I already contacted the support but it does not work.
And what did the support answer?
Have you ever de- and re-installed the app?
Have you ever emptied the cache from the app?
The support does not believe me that the account belongs to me, I've sent you now the rest of the info but no one answers more. I uninstalled the app, turned off the phone and turned it on. I only come in with my private account because I connected it to Facebook. How to clear the cache on the iphone?
Ah okay, the iPhone has done with the cache, because it is automatically made when uninstalling completely
That the support does not want to believe you is strange. If you have the right login details, they should take that as an indication that you really are the owner.
Maybe open a new ticket there again and hope that you catch someone else from support.
If you can't verify and do not have the password, that's the account.
As far as I understand it has the correct login data (because it works on the PC) and only the app makes problems
Exactly, I can log in with the brower so by laptop just like normal only with my app not more.
What else you could try: On the PC reset / change the password and then try in the app with the new password
I did that, nothing helped. The same error message as always.
Hmm
Do you have another device that you could test it on (tablet, girlfriend's phone etc)? Theoretically, it would also be possible that your PC just "luck" has that he still comes in somehow and otherwise really what's wrong on the account
Have it now tried on my tablet and get in without any problems. Something is wrong with the phone not mmhh
@Guitar Meanwhile, I've managed that I can reset my phone and it works. But when I load my back-up on my phone, it does not work anymore. : /
