Hi
I just have the problem that I can no longer open any pictures (Windows). It was ok before, then I had the energy saving mode inside and now it only loads for a minute and then it says: "This process was returned because of the timeout. "
The laptop is fairly new and I've never had the problem. What should I do now? I need the screenshots, because I have photographed something important…
The message often means that the computer can't communicate with any device: external hard drive, memory card, USB stick…
Have you ever restarted the computer?
Are the images you want to open located on the internal disk or externally (USB stick, external hard drive)?
Does everything else work on the computer (browser, open other programs)?
Already restarted?
Yes
internally
yes, I can also open the pictures in my drawing app, but not with the normal photo program
Yes nothing helped
Ok, then you have at least found a way to open the pictures at all.
One possibility would be to initiate a "Windows refresh". Only the system files are reset to the original status. Personal data are retained.
How to get there: "Settings" → "Update and Security" → "Recovery" → "Reset this PC" and then "Keep my files". But: You will probably have to reinstall programs that you installed yourself afterwards.
Otherwise there would still be a manual search for the cause of the error in the system logs. There you get there: Right click on the start button → "Computer Management" → "System" → "Event Viewer" → "Windows Logs" and then either "System" or "Application". There you can turn on a filter on the right side to the event level "Critical" and "Error" and then look for the error described above.
You can also take a look at the "reliability monitoring". You can find them by simply entering "Reliability monitoring" in the start menu. There the system lists errors that occur during operation and gives a context to the error if possible.
If you find something, please let me know and we'll keep looking.
OK thanks
The photo program has not worked for me for some time. Maybe you have to reinstall it?!
I do not use this supplied scrap for several reasons. Recommend Irfanview or XNview for quick viewing, easy editing, and GIMP for more complex ones
