I reset my laptop and now I can no longer use some apps because there's an arrow pointing down when I press it I come to "tips" that tell me that I'm checking my internet connection and I have it again completely restarted and that can't be the problem I have very good Wi-Fi something else is the cause I followed all the tips and just did not get further I wrote to the support and they did not help me now. I have sent 2 photos with the first one shows you what it looks like when I start my computer and want to use these apps and the second photo shows when I tap the arrow pointing downwards I come to this page and there I have Already followed everything the laptop is new and can't be broken etc. Pp.
It doesn't matter that you have good Wi-Fi, on the laptop the Wi-Fi symbol must say "Connected" at the bottom right. In addition, ms-store updates are very big, I would recommend a cable connection. Then it is best to enter "speedtest" at Google, if everything works in the ms-store click on "update all" and you're done