Laptop bought yesterday at Real-defective, what to do?

Ca
7

Yes stupid idea to buy a laptop at Real… Now we know it too.

Well, we got it yesterday, turned it on today, and there's something wrong with the sound. The Lappi seems to have a way.

Can I return it, despite the seal opened? We would rather buy again in the specialized trade and our money back. Is this possible?

sq

Money back does not have, but you definitely have to exchange / Reparstur

El

The stupid idea was to break the seal by unscrewing it, then the warranty expires, otherwise you could have simply exchanged it for another intact device. Greeting

Ca

OK.

An

Have a 2-year warranty. Whether you get the money paid out, I doubt strongly. The trade is obliged to repair or re-delivery, which means you get a repaired device back or if it should be too much effort the trade, you get a new device. All of course only if the device should actually have a defect.

Ca

Well… But how else to find out if he goes? You could not open it like that.

Ca

OK. I'll go there tomorrow morning. Is practically only 2 days old. At the time, Medi Markt had taken back an electrical appliance about 6 years ago, because I was absolutely not at peace with it. But just a different price range ;-)

An

Yes do it.