I commercially sold a defective laptop on ebay. The defect was also explicitly stated. Now a customer wants to cancel the purchase of the laptop. So far so good. Everything normal at the moment.
However, he admitted that he replaced the hard drive and then "put" the original back in.
Does this actually invalidate the right of withdrawal?
He now wants to report me to the police for fraud.
Is that right? How do I have to behave?
If you sell something commercially it does not matter whether it is defective or entirely the customer has the right of withdrawal for a purchase but not for an online auction.
As a commercial seller, you can't rule it out, including the warranty.
Take that thing back and put it in the trash the whole thing is not worth the effort.
If he still goes to the lawyer / police also stay on the costs
It depends on the hard disk, with older models you can simply pull it out, the judge will also see it that way
As a commercial seller, never selling defective stuff that only brings trouble.
Why fraud? You offered and sold a broken lappi. Was also explicit in the description
who knows what happened through the exchange. Based on this, I would refuse to take it back.
hardly believe that he pulls it through
The customer actually submitted a complaint to me, even though I offered him a return option. Now the laptop is supposed to be with the police. I just do not understand. First, the customer replied to me by email that he hadn't screwed it on, and then in writing admitted that he had screwed it on and installed his hard drive. At your notice, I then offered him the opportunity to send the laptop back to us, but with the comment, if the original parts have been replaced, I will also file a complaint. Then he apparently got scared and reported it to the police himself. I just can't understand how the police accepted it. Never had a negative rating on ebay (over 1000 rating) or ever had anything to do with the judiciary. How should I proceed now? Wait? Contraindicate. After all, I did not sell a new laptop but an explicitly stated "defective as a spare" laptop. VG
The rules of the game are different for a commercial seller than for a private seller. Mix nothing.
That still concerns the lawyers. You took the pressure off him by taking back the notebook. What does he want now? That replaced with the original parts how do you want to prove it? There should be an expert opinion. That costs more than the notebook is worth.
check it out and never sell anything that is broken, just learn from it.