My mother had bought a laptop online to pay in installments. But the first time she turned on, she lost the desire, because Windows 10. She looked briefly at the desktop, turned it off, packed it again and sent it back within the return period. The thing came with the familiar pre-installed trial versions of office365 and Norton.
So, for more than a year now, emails and calls have been going back and forth since they only received partial credit for the return. Reason: Office Key and Norton would be missing.
But the best is yet to come: she received the answer both by phone and by email from the company that they no longer had access to the documents and the customer data of their online customer account had been deleted.
My question: Can companies request this because they have switched on the notebook once? She did not reset it to the factory settings, but also had not downloaded anything and thus did not violate the company's rules (50 euro if you do not delete passwords and downloaded them on a return).
Now, as a Linux user, I'm not familiar with Windows 10 and was not there when she switched it on, and I wonder whether they would charge her for something that the system did automatically when it was switched on (downloads, etc.).
But… You can't charge two pre-installed, free trial versions, can you?! Especially since she didn't even open Office and Norton.
Well, if she agreed to this trial version when the laptop was switched on (just click the banner away), she should have given notice within 14 days. Ideally in writing and via email.
So I'm sorry, I hope I could help you further, stay healthy, there are worse
Thank you for your answer! She agreed to nothing when switching on except for the usual Windows questions before you get to the desktop. She also sent the notebook back within the return period.
Yes, you returned the laptop within 14 days, but the program was activated. Well, you can do one. The first thing you need to do is to consult a lawyer, then they have to prove that your mother agreed to something. You may be lucky. However, I know that mostly small print is always included in a bammer.
