After we have been living with DSL 16,000 (real max. 12 Mbit) for years now (in the middle of Frankfurt a.M.), Telekom recently sent the e-mail "It's finally here!" now there's up to DSL 175MBit… So booked directly, get the switching date, this was today… Great anticipation, finally no more 2x Entertain TV + 2x laptop / PC share a 12,000 cable…
Technician calls, he drives to the box and switches over. Internet connection is interrupted, technician calls and I'm already looking forward to fast internet "Bad news! The technology has been converted to fast internet, but the cables have been forgotten, civil engineering has forgotten to lay the lines to their distributor"
Quote technician "I'll pass this on to the company, I think you'll have your fast Internet in a week"
What are your experiences? Have you ever experienced something like this? If I consider how long the whole expansion now takes and we have often been told about expansion plans… And you just forget about the cables. With 2 weeks waiting for an appointment for a simple switchover, I can't imagine that you will get new cables + switchover in one week: -D
How can you sell connections to customers because you have now expanded the network but have apparently not even checked that the network is working? Respectively. Is available.
I'm curious… The next joke will probably be that the speed is only the minimum and therefore below that of the cheaper tariff.
The two weeks will be nothing…
A lot more goes wrong than you think. One hand doesn't know what the other is doing…
