I have a Lenovo IdeaPad (Y700-15ISK). It was unusually slow, so I shut it down and restarted it stuck on the Lenovo logo and then starts again every time. I almost completely took the laptop apart and put it back together, especially The CMOS unplugged and plugged in again and even bought a new CMOS and changed the BIOS settings. None of it worked. As far as I know, it should be a hardware problem and considering the age (4 years) it is almost the simplest to buy a new laptop?
Now the lady from the support told me to save my data and then reset the laptop to the factory settings. But I would have thought if the hardware is the problem, it makes no sense, right?
I thank you in advance for answers and other inputs / ideas!
Hmm, so if your laptop is "unusually slow" and now only gets stuck, the question is anyway how you want to back up your data (?) It sounds pretty good after the description of a hardware defect, which I can't say. Otherwise, it can also be due to the OS that it simply loads something wrong. If an HDD is installed, many bad or damaged sectors can also be the problem.
I took out the M.2 SSD. I can put it in a suitable external drive housing, connect it to another computer and transfer the data to my external hard drive. I was too stupid to make a backup. But I already have a large part of my data on the external hard drive anyway. HDD is not in it, only have the 512gb SSD. If it were the OS I have no idea what to do there…
