Windows \ system32 \ config \ systemprofile \ Desktop is not available, hilfe?

Sell my laptop tomorrow and need your help!
Ever since I did the reset of the PC, so the factory settings, I have chosen my laptop, because I forgot.
Anyway, I wanted to turn it back on, then I have no desktop, I can't do anything anymore?
I've already googled, but that does not help me and I've already looked at videos
Take a look at the picture!
I need your help, please help me, please!

I had the same problem…

Apparently your hard drive is broken. This happens normal white, actually only when jerking or shake from the laptop.

For me it was my HDD (internal storage medium)

This can be easily exchanged. That costs about 30 euro at 1000Gb.

There are many videos on Youtube how to exchange something. The electronics shop around the corner could also help you, but I do not know if that would be worth the price.

My laptop is like new and just wanted to delete everything!
I stopped everything and suddenly something like that came, can you please help me further, need help, please

As I said, on the fast is not (in my opinion).

Could you tell me the exact name of your laptop?

Or send a photo from the back of your laptop