PayPal login not possible app?

Fe
5

I have a question and hope someone can help me

I can log into PayPal via laptop as soon as I want to log in via mobile phone I always get a message 'we could not identify you'

Switch off the router and restart the one from Paypal because of IP I made laptop but does not work via mobile phone. I also switched off the mobile phone and rebooted and reinstalled the app

what can it be 😢

Fa

Are you looking at your news? There's always a 6-digit code sent to your phone number as an SMS. You have to enter it for identification.

Fe

No, nothing comes out except when I log in via a laptop but it doesn't work on a mobile phone

Fa

Do you log into Paypal with your mobile phone via the app or via Safari?

I use the app and it works great.

Fe

No, I downloaded the PayPal app

Fa

Are your personal details correct, especially the telephone number?