EBay classifieds buyer protection question?

Ro
10

If, for example, a seller sells a laptop to someone and the buyer pays for it with buyer protection shipping, how do you know exactly whether the seller really sent the laptop?

E.g. Does he just send a Lego by post or he just doesn't send it off at all? How do you want to prove to ebay classifieds that you haven't got anything?

now one of them says "yes, the seller has to prove it with a receipt or parcel slip)

and what if the seller just doesn't send anything? How does ebay classifieds know that he really has not posted anything?

po

If you do not know about the parcel tracking of DHL, everything is saved in Pcs where the delivery is going, at least for parcels…

and ebay classified ads has nothing to do with ebay and has no buyer protection either.

Ro

And ebay classified ads has nothing to do with ebay and has no buyer protection either.

anyway? Ebay classifieds offers buyer protection.

and you don't check that? If I send a package (for example a Lego) but the buyer expects a laptop, how does Dhl know what was in the package?

po

You get the package with the address and everything… You can send it all in you are not ebay in the burden of proof, and where does ebay classified ads offer buyer protection? Is really new to me now.

Ro

You do not understand it. I'm selling you a book, but I sent you a Lego in a package. How are you going to prove that I sent you a Lego when you've already opened the package? You could then say "You put the Lego in yourself"

and yeah, ebay classifieds now offers buyer protection.

in the chat it says "pay securely" below

po

As I said, you have the burden of proof… Not ebay… Quite simply… It doesn't change anything if you repeat it a thousand times.

Ro

How can you prove that sow

po

So I've already had that on ebay because they sent me the wrong keyboard and just took photos of the whole package with stickers, content and so on and sent everything to the seller, sent me a new one and didn't want the other one back, but warn Chinese with whom one can negotiate well. ^^

Ro

Yes, that was from buyer protection

po

Ne had none in it… Only from PayPal… But I didn't open a case either… Just babbling with the seller. ^^

De

You said it yourself, parcel label. No evidence is the seller's risk.

Actually, both sides have an interest in sending parcels. The Vk because of the tracking and the K because of the insurance.

It gets difficult with the content. Legally, however, the burden of proof lies with the retailer to have sent the correct goods to the correct address. Depending on the shipping agreement, there may not be any high requirements for this evidence.

In the case of private sales, the buyer bears the shipping risk and has the burden of proof in the event of defects. Wrong goods are not as risky as defective goods.