Return at real?

I bought a Medion laptop at real about 4 months ago. The description says that there's an annual license for Office 365. I had them too and everything worked very hard. However, the laptop had already after 14 days in the repair. After the repair, I got a new license key. This does not work. That's why I'm back to real about the laptop because of not provided performance back. There, however, I was informed that an exchange was excluded. What shall I do now? Does not the laptop really have to be taken back?

In that case you have to contact the repair shop and complain

In the market I was told to report to medion that I did and nobody could help me there. I have had him repaired at real and the market now says he is not responsible

But the market is responsible. He must contact the workshop and complain

They rarely take something back. Is also real there you can't expect anything else.

If it still works on its own, it does not have to be taken back unless it is really broken in your case, you have to hope for kullanz I think

Well, thank you then I try that again