Genshin impact can't be opened?

De
2

I have windows 10 laptop and since the new update 1.3 i think i go to genshin impact but when i click on start the banner with xiao goes away and i'm on my laptop so it somehow crashes and i have already checked that with admistrator and clicked on ok but it still doesn't work and i already deinterlaced genshin impact yesterday because it didn't work with the update download please help

Al

You're not the only one having the problem

I would either wait and see or try to uninstall and download again

De

I uninstalled and reinstalled it and yesterday it worked again but it still doesn't work