Why does not my embroidery program recognize jpeg and eps more?

Since it's on a new laptop, it does not recognize the file anymore. Before it went without problems and I do not want to buy a stick program. What could be the problem? Have all updates on it

Just as a tip: If you have problems with a program, you might want to mention what the program is called and, best of all, what operating system you have. Maybe it's because.

Singer futura xl 550 and Windows 8😄