Does the right of return immediately expire if you just unscrew the laptop?
I haven't really found anything about it in the terms and conditions (cyberport), but I would like to return a laptop. But unfortunately I unscrewed the laptop because I actually wanted to increase the RAM, but in the end I just unscrewed it and looked in, I didn't change anything. In the end I don't like the laptop and I wanted to send it back, but that puzzles me whether it works at all. The photo doesn't actually say that the guarantee would expire directly, but I've read the opposite countless times…
I was actually careful and nothing broke, does that mean I can send it back without worry?
It says there: "A careless way of working can lead to the loss of the guarantee".
So if you haven't left any traces, there shouldn't be any problems.
Well, nothing should happen from opening alone and you still have the guarantee or right of exchange. But if it is clearly visible that you have opened it and something has broken, of course you have no guarantee.
If you want to send the laptop back because you don't like it, you can only do so within 14 days. Then you would have to withdraw from the contract. That you unscrewed the laptop doesn't matter here. If necessary, you would have to pay compensation.
When the 14 days are over, you can only send the laptop back and get your money back if you withdraw from the contract. Your question can't tell whether the requirements for this are met. However, unscrewing the laptop might be harmful for you.
How value replacement? Up to what heights do they go? (Laptop cost 650 ~ Euro)
That depends on whether the laptop is worth less because you unscrewed it. So if the laptop is worth 200 euro less, you'd have to pay the seller 200). If the laptop is worthless, it would be 650 euro.
This is about the statutory right of return, not about the guarantee, which is a voluntary service and the conditions of which the manufacturer can set as desired.
But he didn't write.
I think only a court can make a legally certain statement because the legal formulations are not clear here. A return will definitely be possible, the question is rather whether a value replacement would be possible.
From the text of the law:
If the consumer is responsible for the deterioration, the downfall or any other impossibility, he has to compensate the entrepreneur for the decrease in value or the value
If you have broken a seal, for example, then it is clearly an impairment. Without a seal, I would say that the matter is not clear. Maybe the question is how knowledgeable you are.
Why is. Right of withdrawal? Warranty? Warranty?
Your right of revocation if you are within the 14 days does not expire in any case.
I don't see any compensation for a loosened screw, the courts would have to decide. Before that, there's a lack of value is unclear to me. And any seals are of no interest here.
Otherwise, every sale could simply seal every product in a meaningless manner and thus nullify the right of withdrawal. But that's just not possible.
I got the laptop 2 days ago… So can I return it 100% and get my money back?
So then I should be able to send it back without any problems because I only got the laptop 2 days ago, right?
First of all, I apologize for my embarrassing spelling mistakes. Was distracted. Otherwise you can burn the goods into a pile of ashes. That affects the right of withdrawal exactly zero. Only the value replacement would then be 100%.
Loosening a screw does not affect the resale value of the notebook. That is the trader's risk. And meaningless seals do not change that.
Yes exactly. Simply cancel the contract.
Value replacement would make sense. By destroying the seal, the customer usually loses the guarantee. This flaw then hangs on the computer and of course also affects the resale price. But of course that assumes that the seller even notices that something has been screwed here.
The "legal formulations are of course clear. Apart from that, a court does not find any information. It also does not offer any legal advice.
Apart from that: Your quote from the BGB does not exist.
Yes. And there are already dealers who seal everything in order to claim compensation or completely bypass the right of withdrawal. I bet that this won't go through in court. I currently even have a sealed universal remote control in front of me. According to the dealer, I'm not allowed to try them. We will see ;-)
It's about a guarantee seal that should prevent you from opening the laptop yourself. This is completely different from opening the packaging of a remote control.
And that means in short?
I understood you correctly. The manufacturer can of course attach almost any conditions to the guarantee. But that's not the point here. Opening a notebook, on the other hand, does not change the right of withdrawal.
