Your computer restarted unexpectedly or unexpected
That's the error message. After a tutorial on the internet I was in Bios and used the link https://windowsreport.com/computer-restarted-unexpectedly/ and mimicked Solution 1. - The result? Now my laptop restarts every 3 seconds. Please watch the video, I uploaded it to YouTube.
I'm no longer in bios now, nothing at all. He simply restarts permanently. - The laptop still has warranty, but I just do not know what to do. I'm very dependent on a laptop and need a lot! Urgent! Help!
Here is the video:
What should I do?
Reinstall Windows
Yes, I realize that, but how? He does not react. He just restarts. I can't even get into bios.
What kind of laptop do you have?
Surface Laptop 1st generation
Surface Pro is not a surface laptop. He does not have the volume buttons on the sides.
If you have very important data,
that still need
it would be wise
to burn a live cd from Linux Ubuntu.
This of course only makes sense
if you still have access to the selection menu at computer startup.
This can be achieved by pressing F12, F10 or F11 (depends on the manufacturer and whether it is activated by default).
In this menu, you can later select the live CD.
A live CD is good for that,
to start and use an operating system (here Linux Ubuntu) from CD.
So as long as you are dependent on your laptop,
could you use the variant via a LiveCD,
until you have enough time
to send the laptop to the manufacturer.
To burn such a LiveCD,
but you would need a second computer.
Instructions for using a LiveCD can be found here on YouTube:
What a live system (LiveCD) is, you can read here again,
if it was not quite clear:
Model number? Stands on the back or google times itself, that would be what I would do with the model number ;-)
Not necessary. Have all the important files previously moved to my hard drive. Prob. In addition, the Surface laptop does not have a CD drive.
He does not get into the boot menu, Fast Boot seems to be active.
So back is Model 1769 on the box
Then there's the alternative
when booting Windows, press the F9 or F8 key,
to get into the menu,
where you can start the repair of the system.
Should that succeed,
So all you need is the Windows DVD,
so that the computer can recover.
Under Windows 10, however, it may be
that the operating system does not even need the DVD anymore,
if the so-called ROM is not damaged.
As written in my comment, Fast Boot seems to be active. The questioner does not even come into the BIOS / UEFI.
@ mutzi596 I'm really very grateful for your help, but as I said, the laptop has so unfortunately no CD drive, so can't insert cd.
Even if FastBoot is active,
It is (generally) never a problem to call the boot manager of the operating system or to call the BIOS boot menu.
Unfortunately, I can't think of anything else
as the laptop to the manufacturer in this predicament to send (unless you still know someone who can create a bootable USB stick with Windows 10 for repair, which can be selected in the boot manager via F8 / F9)
If this Fast-Boot (Ultra Fast Boot) is active, then you will not even get into the BIOS / UEFI. Since you can only reset the CMOS.
FastBoot only means that the operating system no longer completely checks all hardware and software components at startup, whether they are connected or ready.
Therefore, depending on the hardware configuration, the operating system can start up a bit faster to much faster,
because it skips them.
CMOS reset would mean
Unscrew laptop,
then the warranty would flute.
There are different versions of the Fast Boot.
Do you look here: https://www.tenforums.com/tutorials/21284-enable-disable-fast-boot-uefi-firmware-settings-windows.html
And I mean the Ultra Fast Boot… But even with the normal Fast Book you can't even boot from USB anymore.
But the last point in Ultra Fast Boot is the most important point. No access to the UEFI.
Which laptop do you have? Possibly. Does the manufacturer have a manual on the manufacturer side regarding the problem regarding the fast boot option? Otherwise, I wish everyone a good night.
Oh well, so far I had no more sight.
because many manufacturers have more or less always different implementations to FastBoot.
There are 2 methods. Fast boat and Ultra Fast boat and that's the same everywhere. That's why it's important to completely shut down FastBoot when reinstalling Windows. Generally I would not activate the UFB with laptops at all… Since isses unfortunately not so easy to carry out a CMOS reset.
Question has come up so far; Unfortunately, I have only seen below that it is something similar to a Surface Pro.
For tablet PCs, I would always send the device back to the manufacturer, as there usually eigtl. No reinstallation is possible by manual booting from a medium, e.g. USB stick.
You would have to completely reinstall Windows 10.
To do this you need to create a Win 10 installation media, if necessary use another internet-capable computer (at least Windows 7).
You load the Media Creation Tool
https://www.microsoft.com/.../windows10
from Microsoft (download tool now), you start and create a Win 10 installation disk on USB stick (selection in the tool).
The USB stick will be made bootable immediately (all data on the stick will be deleted!).
Boot the computer with a USB stick, then delete all existing partitions during installation under Drive Options (if you are sure that there's no data to back up there!), Then only "unallocated space" is left. Mark this one entry and then click on Next (do not create new partitions, Windows will automatically create all necessary partitions).
Of course, if the problem is a hardware defect, reinstalling Windows does not help.
), then delete any existing partitions during installation under Drive Options
Would I not have to do something with the laptop? I can't type in anything and I do not know if that's enough if I insert a USB stick with Win. The only thing that happens is that he starts up, as in the video, then restart. Well, I would follow your steps right away, but I do not know if it works that way if I can't do anything anymore
Of course, if the problem is a hardware defect, reinstalling Windows does not help.
Still warranty is on it. Is this all self-inflicted? That would be really catastrophic.
The computer must start from the USB stick, not from the internal SSD / HDD, then you can do everything that is specified during the installation.
How to start a Surface via USB, you will find all information in the manual or on the net, here is an excerpt for the Surface 3 Pro:
Now turn off the Surface Pro 3. https://www.microsoft.com/...ery-device, press the Volume Down key while the power is off and then press the Power button, release it and wait until the Surface logo appears. Now let go of the volume-volume-down button. The Surface Pro 3 now starts from the USB stick.
Is this all self-inflicted?
If you knowingly damaged something? Otherwise, of course, it is a warranty case. But first try a reinstallation.
Alright, I'll sit down now and I'll follow your steps - deliberately self-inflicted the whole course was not! Thank you for your very detailed answers and the help!
Ask questions…
Hey so I'm currently in the surface uefi menu. There now have folders such as Informatin, security, devices, boot configuration, etc. What to click to boot win 10 via usb drive?
