Hermes package should arrive yesterday, but did not come?

Moin love people,

On Sunday I made an expensive and important order at Otto.de, a laptop. Already Monday I was informed that it was delivered to the corresponding distribution center and yesterday morning there stood that the package is delivered today (15.10). It did not come yesterday, however. Now I've been waiting all day today and still nothing came. The customer service I contacted, but nothing came back so far. This gets on my nerves, because this order is a bit more expensive.

Someone the same experiences or tips?

Maybe it's related to deaths at Hermes and the distribution center closed yesterday.

Who relies on hermes, is left.

In Saxony-Anhalt, not in Hamburg.

Thanks. Has helped me a lot. Top

Surely you have a tracking number… Just check the status on the Hermes website

Yes, depending on where the goods are coming from, it is possible that this distribution center will still go through. It was just an idea

I have. But the status does not make sense. It says it's on its way to the distribution center, but it says it's been there since Monday.

I follow the tracking number like a madman, but it seems to be flawed.

What do you expect here? Nobody can see clairvoyance here.

Yes thank you anyway, but my delivery did not come from there and is already in Hamburg.

Then I would call the phone no later than Friday morning and call customer service, both Otto and Hermes.

And to be described by other experiences, it does not require clairvoyant abilities. Someone like you has no business on this platform. Here should be helped and supported. If someone like me, who is a student with financial difficulties, worries hard, that answer is the last thing you want to hear. Working a little on your sensitivity would not hurt

I have already called the customer service. The at Otto.de can't help me first, at Hermes I spoke the first time with someone who could hardly speak German and did not understand me, the second time with someone who was rude and almost barking at me and only on the tracking function hinweiste. Hermes really seems to have a big problem.

But with experience you will not get help. This will not make your package faster. Only Hermes can give you specific information. This Bauchpinselei with nice answers will not get you. Reality is what counts and it is not always comfortable.

With experience but I know that it is not an isolated case and go ran differently to the matter. It's not about nice answers, but about meaningful answers. And the "Bauchpinselei" with nice answers is just as meaningless as your statement with clairvoyance. The only meaningful thing you have given is "Only Hermes can help you". Why not the same? However, I have to disappoint you and say that even those could not help me. On emails you do not answer and with telephone calls they could only tell me what I already knew.

And think about what you write 😂 "With experience you get but no help" is one of the most stupid statements I've ever heard.

Only Hermes can help you - Frankly, I'm assuming that a student is so intelligent and comes to it by himself. That no one else knows what's going on with your package should be logical. These questions are simply superfluous and just pull the platform down even more.
But today the younger people obviously can't think logically anymore. Numerous questions prove this every day. And now, rather deal with Hermes instead of arguing with me.

Before I asked this question, I already contacted customer service by phone, emailed Hermes, and downloaded the tracking ID app. Because this did not help, I decided to ask if anyone has the same experience or could give me any other tips. Since I have already worked as well as possible with Hermes, I can also get involved in our discussion.

This question is not nearly as redundant as other questions here. I've looked at your bitter profile. You have already answered the most childish and absurd questions. You should be aware that a high percentage of users here are underage and ask only beschte questions?

With people like you, I wonder: why did you sign up here? To compensate for your frustration? You say that some questions here make the platform obsolete. Why do you answer them then? Why do not you answer questions that make sense to your taste. Your logic is weird, because if you respond to such questions, you are contributing and causing harm yourself. If you answer only questions that make sense in your world then you contribute to the positivity of the page.

Your intended provocation with the student and your disgusting hyperbole because of "younger people obviously can't think logically" proves all the more how bitter you are. How can you make a difference? And what is young for you, please? What do you think about how old I'm?

The only two answers you have given about this topic are:

- only Hermes can give you CONCRETE details

- Only Hermes can help you

And both answers are wrong and can't help me. How was that again with superfluous question? If it's so superfluous, why do not you have an answer for me?

Always this Bauchpinselei, nowadays adults can't think logically any more. Pfft.

I ignore you now.