Wildz payment denied?

eg
1

I have already been verified at https://www.gamblejoe.com/online-casinos/wildz/detail/ casino and made a payment and it worked but now I have won 5000 euro and I accidentally entered another IBAN account because the iban of my cousin was saved in my laptop and I did not see it paid out and took a break so that I did not gamble the money until after 2 days I saw that it was the other iban and canceled and applied for new ones that say to me we can't pay out until they have verified the IBAN WITH XXXX AT THE END dennen explains that it was a mistake and I'm verified with the but it seems they do not get it can someone help here because it is about € 5k or do it on purpose as it should have said live chat that it is one mistake it was not made deliberately every help thank you for it 🙏

Ti

Well.

And now?