Notebook order confirmation received but not listed under my orders (Conrad) is received in any case then?

Notebook order confirmation received but not listed under my orders (Conrad) is received in any case then?

Conrad has as much as I know Homeworker so people who take the online orders at home and then enter into their inventory management system. Since it can sometimes come to delays but usually that works. Otherwise sent the confirmation to the factory itself so that they can check. But only after 2 to 3 working days