I got a used laptop as a present. It was great, but you can neither download nor reset it because my user is not an administrator account.
Could someone tell me how to fix it?
Is that a windows 10 home?
with pro version without bitlocker and with boot possibility from usb or cd you can set up an admin or reset the password via a rescue system.
in the worst case, make the operating system completely new.
Maybe this will help you further:
Create an account in the user administration
admin and give him admin rights.
As a user? Are you from earth Or do you live behind the moon?
Expert computer?