There's no audio device / player installed?

Love community,

I have an ASUS Laptop with Windows Ten, yesterday I noticed that suddenly my speaker icon was crossed out in red. I tried to deal with the problem but I just could not get it right:

my speaker suddenly does not work, I made a right click on the speaker icon then went to sound there was nothing installed, not synonymous with disabled devices show. With my device manager I also no call sign or otherwise indicated and I have already tried updating the software, but to no avail. I've also tried downloading a new driver but it always brings me to any Chinese pages that are confusing or it shows me an error

would be nice if someone knows

Crossed out in red, the speaker is very quiet or mute.

Either there's a hardware defect or you just have to reinstall the drivers.

Where to find the drivers, is in the manual of the laptop. However, since you have specified no information (type designation) of the laptop, you can't find the drivers for you.

Um… But first, what PEPPOLO says

Do a Windows update.

I'm up to date

I can't turn it on