I bought a Dell XPS 7590 in June 2020. The device came with a broken keyboard at the time, but it was exchanged directly upon request from customer service, so I kept the laptop.
In the last few months I have had small to medium-sized problems (every now and then slowness, faltering, freezing, a few small quirks), but they were not bothersome in the long term or could be resolved quickly. In the meantime (January 2021) these problems have reached a point where they severely impair my work on the laptop and despite several discussions with customer service there's no end in sight - every time one problem is (temporarily) resolved, there's another.
Now I'm slowly running out of patience. Normally I wouldn't return such a device, but it was very expensive and I had hoped for a good work device for many years with the purchase - Now I'm more afraid that, as soon as the warranty expires, I will only sit with a device in the long term Causes problems or soon stops working at all.
Is there any way I can return the device?
To me, that sounds more like software problems than hardware problems.
I would reinstall Windows first.
If that doesn't work, send it in and, after two unsuccessful attempts at rectification, insist on taking it back due to the same error.
I agree to psydelis. Please save data and reinstall. DELL has a driver update manager that can be run after the Windows installation.
Then it should work. With crystaldiskinfo you can read the disk status, whether there are any problems.
