Laptop no longer recognizes USB mouse and keyboard?

Have a strange problem right now.

Prehistory:

I wanted to use my laptop camera but didn't work. Then I downloaded the drivers and then my wireless USB mouse and keyboard stopped working and my background image disappeared. But after a few days it worked again. Just because!

This morning I turned my laptop back on and the same problem occurred again. But when I connect a cable mouse it works without any problems.

When you start up the laptop, there's always a message that the USB device is not recognized. Why does that work sometimes and sometimes not. And what does that have to do with my background image? (when you start the laptop it is still there at first, but at some point it just goes away…)

Need some help or advice.

Is the installed Windows version activated normally?

Uh, I don't know. I would now assume… ^^

The process you described is - viewed from a distance - two different problems that obviously do not necessarily have to be related!

On the one hand there's the USB problem. There are probably different driver versions for your mouse / keyboard (HID) currently on the market. Windows is built in such a way that when it starts up, it checks whether the correct drivers can be loaded. If this is not the case, Windows tries to use the "plug and play" function to download the missing drivers from the network and reinstall them. If Windows finds a newer driver version for your HID on the network, it will be installed automatically. Unfortunately, this newer version is not compatible with your other system settings. There's a conflict.

Windows recognizes this conflict the next time the laptop is started and tries to repair it. Probably no internet connection is available at this moment, so Windows searches for a different driver version on the laptop and "only" finds the original version. This original version will be installed to resolve the conflict. Fortunately, this is the working version. Your mouse will now work again until the Internet is switched on again and Windows uses the "automatic driver installation" to determine that there's actually a newer driver version on the network, and installs it again. Your old conflict is back!

You can prevent this "cat and mouse game" by switching off the "automatic driver installation". However, this has the disadvantage that you will have to manually install newly purchased hardware in the future. The simple NEXT / NEXT / DONE will no longer work!

Another possibility would be to create an associated hardware profile for your user profile. This means that Windows is "prescribed" which hardware drivers are to be loaded when you select this particular user profile. Indirectly, this is also a deactivation of the "automatic driver installation". It just doesn't apply to the whole system in general, but only to the selected user profile.

I don't know how well you are familiar with Windows, but to explain the whole procedure here (user profile, hardware profile, PnP, automatic driver installation, etc.) would be a bit too extensive. Especially since for me it is "only" about viewing from a distance, based on very sparse information…

Just try whether disabling the automatic driver installation can solve your problem:

Press the Windows + Pause key combination to open the System window.
Click in the sidebar on the left on "Advanced system settings"
In the window that opens, click on the "Hardware" tab
Now click on the button "Device installation settings"
Select the option "No" in the new window
Close all windows with "Apply" and "OK"

If this does not lead to the desired success, undo this setting again!

I would consider your background image that disappears from time to time (if it is the desktop background) as a setting problem. You have set a changing background picture for your desktop - with a very long time span - so the picture always changes… Check in the settings for "Select desktop background" whether you can set a static picture here.

First of all, thank you, but I'll try again to describe my problem in more detail:

After installing the drivers for my laptop camera, I went DIRECTLY afterwards. Less than an hour after that, not a minute afterwards, immediately (1 second afterwards) my USB wireless mouse and keyboard stopped and the background image has disappeared! Another mouse (with cable), which I connected AFTER, works without problems. My FUNK mouse and keyboard work perfectly with other devices.

My background image has been the same for weeks and nothing has ever changed. Never. Only DIRECTLY after I installed the driver for the camera. And when I restart the laptop it is there initially and then disappears again at some point. But if this radio thing is not in the USB connector, it stays there as usual.

In other words: How can I delete the driver for the camera again?

(Internet connection is always available and your solutions were unfortunately unsuccessful)