Intenso external hard drive is detected neither on the mac nor on the laptop, what to do?

I have now about 5 years, an external hard drive from Intenso. Initially, the opening and saving of images, documents, etc. Worked great. Gradually, it was ejected more often or not even recognized, despite careful handling. Meanwhile, I've bought a Macbook. Here, of course, I also lack the driver for the Intenso. However, this is nowhere to be found on the Web: /

Is there a solution to the problem? How can I access all my precious hard drive data?

Gradually, it was ejected more often or not even recognized, despite careful handling.

That should have been the warning signal.

Probably broken and no chance to get the data (except for professionals).

You can still try to take the HDD out of the case and connect directly to the PC or get another external case and hope that only the controller of the case is defective.

Hardware failure.

Can you please tell me which system is on your laptop and which on the Mac? The Mac, I suppose it is Mojave. I'm a Mac user myself.

Next question. Is your record permanently connected or not?

But what I advise you or advise against is that you should not use any tool. Whether on the Mac or on your laptop.

You do not need a driver for the disk on the Mac. If it is not displayed, it is defective (or the cable, or the socket, or the control electronics). For safety's sake, start the hard drive utility, maybe it will appear there.

If it was displayed, you could also use it. The Mac can read an NTFS formatted disk, it can read and write a FAT formatted disk.

My external Intenso zickt synonymous often, mMn's it's.'gelierte 'connection.

Exactly, Mac's the macOS Mojave. On the laptop it was Windows10. The external is not permanently connected. Only when needed, when transferring larger files or entire folders.

Ok I understand. So. Please do the following first.

1. Please check if the plate is still stirring after you have connected it,
by (with the flat hand on the housing). There's a typical noise when the record rotates.
Next, open the Partition Mananger on the laptop and see if the disk is displayed there. If so, SELECT THE EXTERIOR PLATE BEFORE going up to Action, then click; Rescan volume.

2.Frage
(if you do not have a second plate of the same type) ask friends or acquaintances if they have the same plate. If so, please lend you the CONNECTION CABLE and then try your plate back on the laptop first. If it is recognized then we have already made the circle closer to the source of the error. Namely the connection cable ''

At the same time, you can also ask your friends or acquaintances if you can connect your record with YOUR CABLE. Should that work on their computer then you jast a small but not unsolvable problem.

Please let me know if you have new information.

So the record is already making sounds, so I have not completely given up hope. Unfortunately, nobody from my circle of friends has an Intenso, so it is difficult to find a cable. But does not rule out that it could be due to the cable, because strangely, the cable stuck in the Mac, the lamp lights up blue. While plugging the cable into the hard drive (cable is already plugged in Mac), the light turns green for a few seconds. Since I currently have no more laptop available and I do not know where or whether Mac has a partition manager at all. I think I'm standing on the tube with the stupid Intenso.

No, do not panic.
It looks like the connection to your Intenso ne Macke has. Unfortunately happens more often.

You also have the option to set up a Windows partition on the MacBook.

This is called Boot Camp. If you want and have Skype I can help you to set up the Windo Partition on your MB. This does not take long with visual help but easier for you.

Do not give up.