Laptop's CD drive can no longer be inserted. What should I do?

I opened my CD drive and now I have the problem that it no longer slides in. My drive is now open all the time, which is quite inconvenient…

Unfortunately, because of the lockdown, I can't go to any repair shop…

Most laptop drives have to be pushed back in by hand.

I tried that, but this no longer pushes itself in

So somehow I have the feeling that the CD drive is stuck

Then something might be broken. How far can it be pushed in?

As good as not at all

Yes, then it is probably defective. What kind of laptop is it?

HP 17-by3099ng / 17-by3235ng (17.3 inch / HD +) laptop (Intel Core i3-1005G1 dual, 8GB DDR4 RAM, 512GB SSD, Intel UHD graphics, Windows 10) silver
I bought it on October 29th on Amazon and finally received it on November 3rd. It's still pretty new.

Well then, in any case, complain about the damage to Amazon.

So my device manager thinks that my dvd drive would work properly, but it can't be pushed in

The device manager can only recognize the function of the electronics. But that's a mechanical problem.

If it annoys you and you have no other solution, the drive is held in place by a screw on the underside. If you loosen this you can remove the whole drive… Perhaps you can then also see where it is stuck.

Here is a picture as an example.

Is there still a guarantee, the questioner shouldn't mess with it.

It has nothing to do with guarantee. That's what the screws are for, that's modular.

If you have a car where you can remove the modular seat and then you do it, you do not lose your guarantee.