Hi
yesterday my father bought a new printer (Epson XP-2100) because our old one broke and now I have a problem, it doesn't print.
The red light next to this cartridge symbol lights up red and does not go away even though I have inserted completely new cartridges and then I reinserted the cartridges that were delivered with and still the thing lights up red.
No matter what I do, it prints or does not connect to the Wi-Fi. And my laptop only says "Driver not available"
I'm stuck, does anyone know what's going on?
You must first install the printer drivers on your PC.
https://www.epson.de/products/printers/inkjet-printers/for-home/epson-expression-home-xp-2100/Support-und-Downloads
That should also be in the instructions. With my printer (Samsung), I also had to connect it to my computer via USB for the initial setup.
First read the manual of your printer. Everything you need is in there.
https://download.epson-europe.com/pub/download/6334/epson633464eu.pdf
The red LED means:
Cartridge empty
or not plugged in correctly (push in harder?)
or wrong cartridges (not original?)
or?
Take a look at the setup video, everything is clearly shown, maybe you missed a step? Here:
https://www.epson.de/viewcon/corporatesite/kb/index/2009
With or without a driver, the red LED should not come because that is not a communication history but a hardware problem recognized by the hardware!
And if you have done everything correctly according to the instructions: pack the thing up again and exchange it; by no means screw around because then the guarantee is void!
