In our old apartment we had 50Mbits and now after the move we have 1000Mbits. I only use wi-fi and my laptop only gets 250Mbits of those 1000's on the line. In the old apartment, I had download rates on Steam around 45Mbits. Now in the new apartment, the download is about 5Mbits, if not less. I can sometimes no videos in 720 quali more look. I always have to watch without HD. Is not a world end, but it bothers you when you pay so much for the connection and it really is sooo bad. Do you know why that could be? Vlt on my laptop? Although he worked normally in the old apartment.
I think you should look again at the bill how much you really pay.
Because I doubt now that you have a Gigabit line, this have more companies and not private individuals.
Gigabit is usually only within the home network.
Steel beams and so in the new house, the connection in some rooms could deteriorate very much
Connect the laptop times via LAN and look how fast the connection is then sometimes synonymous in the Internet dsl-test or cable
The indication of the Internet speed is always the maximum speed and does not always have enough, but of course you are far below.
Do a few tests and if they turn out bad again and again if you contact your provider
Incredible, but massive wooden walls / ceilings also dampen tremendously.
Are you still a customer with us?
As already written by Terrabyte02 correctly, you test best once a LAN connection. Does it work flawlessly, one would have to look in the home network, where it comes to losses. The WLAN signal can be quickly disturbed by external influences. Therefore, one would have to look at where you can optimize something.
I'm happy to assist, if you tell me which line is actually booked (see order confirmation) and which router you use.
