First of all: This license was bought for a (now scrapped) laptop and that directly from Microsoft for about 150 euro; it is definitely a real original license.
Hi!
I cleaned out some cabinets and found a license from Office 2013 Home and Student pretty far back. This was used for a laptop that no longer exists, it was scrapped
The license is direct from Microsoft and I would have liked to activate it again on another computer, which is actually possible.
If I want to download it from the official site, there's always an error; the product key has already been used. I do not deny it, but do I block the download right away? With 1 activation?
Well, I downloaded it from the Windows ISO Downloader Office 2013.
The product key is confirmed with a tick, then I should log in with my MS account (you can't avoid it), which I did. Then (after logging in) there's always an error that this is not the MS account where it is assigned. Every time I try to use the product key I get this error
To be honest, I'm very angry because we decided to buy directly from Microsoft (for princely prices) and just stand there now. (Please don't get me ready that MS bought directly, it was probably a mistake and I know that such licenses are legally cheaper)
Can Microsoft legally force Microsoft to reactivate the product? After all, the office cost 150 euro (or a little less, something to do with it) and you don't like to put something in the sand, especially Office 2013 is not so old now.
Call there:
069 2222 5494 or 0800 2848-283
OK. Even if I have had bad experiences in the past (had problems with activation with Microsoft Office 2010 licenses from Microsoft, or a partner, Lenovo). Always English-speaking staff who spoke extremely quietly and quickly, so that it was difficult to understand (and also ignored my request to speak louder and slower)
This is Microsoft's product activation by phone.
There speaks a speech computer…
I can't even get to this window! There comes such an error (and the sound for critical termination sounds and sounds) because it means that the Microsoft account is not the assigned one (whatever that means); product activation by phone and this installation ID does not come at all.
