Mobile phone and laptop are connected to the Internet only the printer does not find the new router.
Maybe have a 5 GHz ac standard WLAN on the router set and the printer can only 2.4 GHz n-standard Wi-Fi? Look in the technical data of the printer.
Please connect the printer with a LAN cable directly to the router LAN1,2,3 or 4 and leave the WLAN clutter on the printer OFF. LAN to a network printer has only advantages, is faster, more stable and easier. Even the printing via WLAN is unproblematic and more stable possible.
Print out (via the printer menu) the test page of the printer, because everything is on it, how the printer z.Z. Is configured.
If you do not have a LAN cable or the printer can't be connected with LAN cables due to structural reasons: So if it should be "connected" via WLAN, then it works like this:
First bring the printer to the wireless router (or wireless access point) to rule out range problems. If the printer supports the WPS procedure (see Printer Reference), press the WPS / Connect button on the router until the Wi-Fi LED on the router flashes, and then select the WPS menu item on the printer. Ready connected!
If not, then please call router model and printer model and ask again here.
PS:
And not connect the printer at the same time with USB, that's nonsense! One may only use exactly 1 connection type on the printer! LAN or WLAN or USB never both or all 3 at the same time!
Many Thanks. I can only print via Wi-Fi. It also did not work with WPS button on the router. The printer did not find the router. My router has both 2.4 GHz and 5GHz. It should actually work.
My printer model is brother DCP-J562DW. My router is a TP-Link AC 1350
Did you accidentally enable SSID hide / invisible in the router (Broadcast SSID = OFF?). If this is the case, then turn off the SSID in the TP link, so do not hide it. By the way: hiding or hiding the SSID does not help anymore, it's very easy to find a hidden SSID nowadays, that's possible with any smartphone today.
Have you ever printed the wireless report on the printer, according to manual page 407?
Quote:
Press [Set]> [All Settings]> [Printouts]> [Wi-Fi Report]> [OK]. The device prints the Wi-Fi report.
Maybe there's an error code or a hint?
Basic recommendation for it to work:
Pay close attention to the "type of connection" the printer should make. Disconnect all Wi-Fi devices that may be connected to Adhoc or directly to the printer. Because everything at the same time disturbs the setup process.
Wi-Fi Direct (please do not use or use, that would be FALSE)
Wi-Fi Adhoc (please do not use or use, that is also FALSE)
Wi-Fi Infrastructure (YES, that's to choose page 380 in the manual!)
Did the manual read something… Clearly it is not written!
So follow exactly what's on page 380:
Quote --------------- Page 380 ------
1. Press [Settings]> [All Settings]> [Network]> [Wi-Fi]> [WPS / AOSS].
2. If [Network Interface. Switch to Wi-Fi? Or [Enable Wi-Fi?],
press [Yes].
This will start the Wireless Setup Wizard. To cancel, press [No].
3. When the touch screen prompts you to start WPS or AOSSTM, press the WPS or AOSSTM button on the wireless access point / router. Then press [OK] on the unit. The device detects
automatically select the mode (WPS or AOSSTM) your wireless access point / router is using and try to connect to the wireless network.
If your wireless device successfully connects, the display shows [Connected].
Quote end ----------
PS:
Possibly. Times change the encryption methods in the router other variant PSK2 (choose)
It's worked out. I had to press Reset on the router, then he found the printer.
You mean probably the other way round, the printer has found the router!
Oops, after a reset? Hopefully you have not made a factory reset on the router, because then you would have to adapt the router again to your own needs. I guess the reset button on the router has several functions: "Short press" means WPS start procedure, while "long press" means factory reset.
To complete the setup, you should reserve the local IP address (192.168.x.y…) of the printer in the TP-LINK router. This is done in the LAN settings on the configuration page of the TP-LINK (192.168? 1).
For a FritzBox, the option "Always give this device the same IP address" = YES. As in the TP-LINK reads you have to look for yourself.
Why, do you ask yourself, should that be done?
Answer: The printer gets an IP address automatically from the router. It will be reserved for about 7 - 30 days. This IP address is then also the "printer port" under the Windows, iOS or Android system finds the printer (in the network search for printers…) and remembers this IP address, so that the system does not have to search for network printers again and again,
If the printer is off for longer than 7-30 days, the printer may receive another local IP address the next time the printer is switched on. If you want to print, Windows / iOS / Android will always say "The printer is offline…" and you will not be able to print. Solution is: … See above… Reserve IP address!