Help with Sims 4 urgently?

El
5

I bought Sims 4 a few years ago and then installed it on my old laptop with Origin etc but the game always crashed on my old machine. However, yesterday I got a new one and just wanted to play sims on the new laptop. I installed Origin and logged me in with my account, but I do not see any game in my spielbibilothek and when I enter the code I just hear that the code has already been used

wi

Sounds like a mistake to the user. Did you possibly use the account of a relative / known on the other PC? Or are you sure that you have not accidentally created a second account with the new PC?

El

It is certainly my old account

wi

I'm assuming that you are over 12. Then contact Origin Support that your library does not contain all the items you own.

At 12, theoretically, the program could be intentionally disabled due to age restrictions, which was not done in the old Origin version. I'm not sure if they are going to usk or Pegi and as I said before you seem to be older to me anyway.

Gi

Yes, of course, the code is already used, you have the game installed on your old PC

Pi

Look if you have any filters in Origin, for example That only installed games are displayed. Because actually the game is then displayed directly and you can just press install.