Hello ^^. I've only had my laptop since Christmas so it's still new, but the programs and the laptop itself keep crashing.
For example, Google crashes after a while, Medibang crashes, Krita crashes, actually every program I own crashes… So if a program crashes, my screen goes black and after a short time it says that the display driver could not be displayed. Then a box appears on my screen and lots of colorful lines.
How long has this been so? From the beginning or only recently? Because in the second case I would try to reset Windows to a restore point. Maybe that will solve the problem.
Sounds like a graphics card driver event. Try to implement nameless 801 hint.
Use a search engine. But you can still ask further questions here, you should not be able to manage.
That I'm anything but normal.
I suspect an error (or a weakness) in the hardware.
Try to analyze your computer - in terms of software and hardware - as described, starting from the following page:
https://www.pc-magazin.de/ratgeber/pc-hardware-fehler-testen-gpu-cpu-festplatte-ssd-3199088-16595.html
If the guarantee period had not expired, I would return it (without spending a lot of time) with the argument that it is unusable. You have the right to get a usable device. The earlier you complain, the better.