Trekstor's Primebook P14 can't be recovered?

Hy
1

I have a primebook p14 from trekstor. On the notebook is Windows 10. He does not go to the Internet, I have sound. I have often tried to recover, but he tells me that I have not changed anything. I have looked into the system and there's displayed to me that no processor is available. I have no idea and I do not know what to do. Can someone please help me please

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Safe your DATA! NOT ON THE NOTEBOOK, BUT ON AN EXTERNAL DRIVE!

Then try it on factory settings.

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