I have an old laptop and have noticed that only one of the two graphics cards is running

I have an old laptop and have noticed that only one of the two graphics cards is not working (Intel UHD Graphics 620 (works)) and an AMD Radeon R5 M435 and which is ALWAYS 0% load?

Your two graphics cards are actually the "real" graphics card (AMD), as well as the onboard graphics installed by Intel. In fact, it is also thought that only one of the two graphics units runs, since these can't be combined due to their architecture.

It is rather strange that the real graphics card is not doing its job. Are the drivers installed correctly and up to date? Does the computer recognize the graphics card?

I think the Intel graphics card is responsible for the screen, the AMD Radeon is then for gaming or rendering and things like that.

Or it could be really damaged, try it on a game.

May also be that I'm completely wrong and rubbish bums

A? Enough.

The question is very imprecise, however: Many Intel processors still have a small graphics card integrated in the processor.

Amd's is definitely better. Try setting the mode to power in the power saving settings.

Otherwise you have to look for a driver for the AMd graphics card.

Ne never goes to habs also tried

Do I have

Yes I have the latest drivers

Test it with Asphalt 9 from Microsoft Store, there you can set more precisely with which graphics card the game should be calculated.

Go to the bios and see if the card is on. Otherwise test with Valley benchmark.

OK

OK

Hi

Which notebook model is it exactly? Did you use the drivers for the GPUs from the manufacturer of the laptop or from AMD and Intel?

computer tom

Is an HP laptop but I don't know the exact model

You didn't answer my question about the drivers and you can find the name of the model on the back of your laptop.

Got the windows drivers

HP NOTEBOOK 17-by0617ng as far as I know

Like now, you didn't install drivers yourself, but you used the drivers that Windows installed automatically? You wrote in some comments that you have installed the latest drivers. Or have you downloaded and installed current Windows drivers from AMD and / or Intel? And which version of Windows are you using?

I use win 10 and i also installed amd drivers

So if you downloaded the drivers from AMD and installed them, then it probably won't work either. It looks like your laptop uses a so-called dual graphic. Two graphics chips are used, between which, depending on the power requirement, there's an automatic switch. For this to work, specially adapted drivers from the OEM manufacturer must be used. You need the drivers provided by the laptop manufacturer, i.e. From HP, to match your device. The standard drivers from AMD and intel do not support this dual graphics function. Go to the HP website and download and install the original drivers for your laptop.

https://support.hp.com/...rs/laptops

Simply enter the serial number of the device and download the appropriate drivers.

Great thank you

You don't need to say thank you yet. Try it out first and find out whether the problem could be solved.

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