What can it be or how can you fix it: If I connect my iPhone to my laptop via USB, the laptop recognizes the iPhone, but the (photo) data storage is not recognized or displayed under "My files".
Did you activate a screen lock?
It is best to connect the iPhone with the original cable, because not all lightning cables can transfer files.
After connecting on the iPhone accept that files may be transferred (there's something to agree with or trust this device on the iPhone)
Next, go to This PC in the file explorer, select the iPhone from the storage media (hard drives, etc.), go to DCIM and your pictures should be in the folders there.
What brand is the laptop from? With IPhones you have to access the files via ITunes.
No, so I unlock the iphone and also confirm that the laptop is trustworthy.
No Apple, so Itunes is always opened automatically, but can I also get it into my photo memory?
Yes, I do, but the last step described by DIr doesn't show me the DCIM storage location.
So I have an Acer notebook myself and a friend recently transferred files from his iPhone X (to be honest, I'm not the Apple fan) to my PC… (with original cable and via ITunes) So it worked for me
That means I open Itunes and there can I find the photos?
I have no idea what he did there… I can just ask (write to) him but that takes a little bit
Try https://www.photosync-app.com/de/index.html
In the free version, you can transfer photos between your devices via Wi-Fi.
But can you see the iPhone? And the exchange with iTunes works in general? Otherwise, activate iTunes with this iPhone - you will be asked if you trust the device. Sometimes you only see the files (in Explorer) after starting iTunes…
That would be great, thank you!
This may be because I do Itunes and only look in the file folders.
Look at this:
Are your photos completely stored in iCloud (photos)? On the iPhone you only see a preview at a time, the photos themselves are not on the device as files.
Open icloud.com on the computer in the browser, log in and download the photos from there as required. The iPhone does not have to be connected via a cable.
Another option is to download the pictures from iTunes to the computer or to synchronize the photo gallery with it.
Thanks, you are not in Icloud but I will give it a try via Itunes.
So he says that if it does not work on the and connect the pictures in Explorer, you should try ITunes… He said nothing more
Thank you i try
